Refund Policy
Last updated 28 September 2026
The short version: if Pro is not right for you, ask within 14 days of your first payment and we refund it. You can cancel any time.
14-day money-back on your first month
If Pro is not right for you, ask within 14 days of your first payment and we will refund that first month in full. You do not need to give a reason. This applies to the first month of your first Pro subscription.
Cancel any time
You can cancel at any time in your Cloud account. Your plan stays active until the end of the month you have paid for, and then does not renew. Later monthly payments are not refunded, except where the law requires it or our terms say otherwise.
How to ask for a refund
Email [email protected] from the address on your Cloud account, with the date of the payment or the order number on your receipt. We will confirm by email when the refund is issued.
How refunds are paid
Refunds are processed by Dodo Payments, our merchant of record, back to the payment method you used. Your bank or card issuer may take several business days to show it. Pro access ends when a first-month refund is issued.
Your rights
This policy does not affect any rights you have under the consumer law where you live.